Policies

These are the terms your order is placed under. For practical questions about ordering, delivery and storage, see our frequently asked questions.

Delivery

We harvest to order, so your cherries are picked and packed for the window you choose, then sent overnight with NZ Post Couriers.

Your delivery date is a preference, not a guarantee. Fruit readiness, weather and courier capacity are outside our control, so delivery may fall up to three days either side of the date you chose. Please be available across that window. A delivery arriving later than your preferred date does not on its own warrant a refund, as your cherries still travel overnight and arrive fresh.

We deliver to urban residential and business addresses throughout New Zealand. We do not deliver to PO boxes, and we ask that you provide a non-rural address. During a special promotion we may restrict delivery to certain regions.

All orders are subject to availability. Where we cannot supply a delivery window we will remove it from sale.

Prices

All prices are in New Zealand dollars and include delivery anywhere we ship in New Zealand, GST, and payment processing fees. We do not add packaging, handling, or credit card surcharges. The price you see is the price you pay.

Changes and cancellations

Once an order is placed it cannot be cancelled, and you will be charged for it. Please check every detail before confirming payment, in particular your delivery address, your email address, and your preferred delivery date.

Delivery dates are firm. We harvest to order, so your chosen window feeds directly into our picking plan and cannot be moved once the order is placed.

Once your parcel is with NZ Post Couriers you may ask them to redirect it. We do not recommend this, as a redirect adds time in transit and cherries are at their best delivered overnight.

You are responsible for the accuracy of the details you give us, including when ordering on behalf of someone else or sending to a workplace. We cannot refund an order that was delivered to an address supplied incorrectly.

Quality, refunds and returns

Cherries are perishable and are picked and packed to order, so we cannot accept returned produce. It cannot be restocked.

If the quality is not right, tell us within 48 hours of delivery. Email info@mrhenry.co.nz with photos of the fruit. We will meet our obligations under the Consumer Guarantees Act and arrange a re-delivery or refund case by case.

We do not refund for a change of mind, so please choose carefully. Unused gift cards and vouchers can be refunded in full at our discretion.

Your information

When you order we collect your name, address, email address and phone number so we can process and deliver that order. When you browse the site we also receive standard technical information such as your IP address and browser type.

We use your details to fulfil your order, handle payment, and contact you about that order. If you have opted in, we may also email you about new seasons and products. You can opt out of marketing at any time by emailing us with "unsubscribe" in the subject line, and you will still receive messages about your actual orders.

Payments are handled by providers meeting PCI-DSS standards. We never see or store your full card details.

We do not sell your personal information. We disclose it only where the law requires it, or to the suppliers who need it to deliver your order, such as our courier.

If you have opted in to marketing, we may share a secure, encrypted form of your email address with advertising platforms such as Meta, which runs Facebook and Instagram. They use it to match you to an account so we can show our ads to people with similar interests, and so we can avoid showing them to customers who have already ordered. Your address is encrypted before it is sent and is never shared in a readable form. You can opt out at any time by emailing us.

Our site uses cookies. If you block them, some parts of the site may not work.

You can ask what information we hold about you, and ask us to correct or delete it, at any time. Email info@mrhenry.co.nz.

Liability and law

These policies and any order you place with us are governed by New Zealand law, and the New Zealand courts have jurisdiction over any dispute.

Nothing here limits your rights under the Consumer Guarantees Act. Where you buy from us for business purposes, the Consumer Guarantees Act does not apply, and the guarantees implied by the Sale of Goods Act 1908 are excluded.

We take care to keep the information on this site accurate, but we do not warrant that it always is. To the fullest extent the law allows, our total liability to you is limited to the value of the produce or services we supplied.

Changes to these policies

We may update these policies from time to time by posting the revised version on mrhenry.co.nz. If one part turns out to be unenforceable, the rest still applies.

Questions? Email info@mrhenry.co.nz.