Frequently Asked Questions

You can order directly from us. Mr Henry Cherries is a cherry orchard on Kawarau Gorge Road just outside Cromwell, in Central Otago, and we have grown, harvested, packed and delivered our own fruit since 1997.

Because you are buying from the grower rather than a reseller, the cherries are picked and packed for the delivery date you choose and sent overnight, so they reach you within a day of coming off the tree. We deliver to urban addresses throughout New Zealand.

Our 2kg box is $66, and that is the full price you pay. Delivery anywhere we ship in New Zealand, GST and payment fees are all included, with no packaging, handling or credit card surcharges at checkout.

January delivery windows are currently $46 a box during our Mid-Summer Sale, a $20 saving, because January is peak harvest and our highest volume of the season.

Every box comes pre-washed and ready to eat.

New Zealand cherries are a summer fruit, and Central Otago sits at the heart of the growing region. Our season runs from mid-December through to mid-February, with delivery windows from 18 December right through to 19 February.

That gives a longer run than many growers manage, so there are still excellent cherries well after the Christmas rush has passed. Each window is harvested to order, so fruit is picked for your chosen delivery date rather than pulled from storage.

It depends on your delivery window, and the timeline at the top of this page shows what is typically being picked when. Before Christmas we pick Sonnet, Santina and Samba, then Lapins from after Christmas to about 10 January, Sweetheart from about 10 January to the end of the month, and Staccato through February.

We pick whatever is at its best on the day, so we cannot guarantee a particular variety. If you have your heart set on Lapins, the 6 to 8 January window is your best chance. For Sweetheart, our most popular cherry, choose any window from 12 to 29 January. For Staccato, the largest and sweetest we grow, choose a February window.

Yes. We harvest to order rather than picking in advance and holding stock, which is why you choose a delivery window when you order. Your fruit is picked and packed for that window, then sent overnight with NZ Post Couriers so it reaches you as close to picking as possible.

We have one box size, 2kg, which is also our minimum order.

Larger orders are made up of 2kg boxes rather than bigger cartons, so a 4kg order arrives as two 2kg boxes and a 12kg order as six, each sent individually. We are not able to take special requests on box sizes.

Gift vouchers are available too, see "Can I buy a gift voucher?" below.

Yes. Every price shown is the full price you pay, in New Zealand dollars, inclusive of delivery anywhere we ship in New Zealand, GST, and payment processing fees.

We do not add packaging, handling, or credit card surcharges at checkout. The price you see is the price you pay.

We accept Visa, Mastercard, American Express and UnionPay, as well as Apple Pay, Google Pay and Shop Pay. Corporate customers can also pay by bank deposit against an invoice.

There is no surcharge for paying by card. Payments are handled by a secure payment provider that meets PCI-DSS standards, so we never see or store your full card details.

When ordering, make sure you click Confirm Order before closing the form. You will see a thank you page and receive a confirmation email once the order is through.

Every order is subject to availability, because we harvest to order and what we can send depends on what is ripe. If a delivery window sells out or we cannot supply it, we remove it from the site.

If a window you want is unavailable, choose the closest alternative, or use the notify option on the product page and we will email you if it reopens.

Businesses can order by email at info@mrhenry.co.nz rather than through the website. Orders of 20 boxes or more get 10% off our retail price, invoiced and paid by bank deposit or credit card.

Most businesses choose gift vouchers, co-branded with your logo and message: each recipient redeems their voucher online with their own address and the delivery week that suits them, so there is nothing for you to store or hand out. We can also deliver all the boxes to one address if you prefer. We can supply up to 500 boxes per day for each corporate customer.

Yes. Enter the recipient's address as the delivery address when you order, and the cherries go straight to them.

Two things to get right. Make sure the address is a non-rural urban address, as we cannot deliver to PO boxes. And check it carefully, because you are responsible for the details supplied and we cannot refund an order delivered to an incorrect address.

Not sure which week suits them? Buy them a gift voucher instead, and they choose their own delivery week and address. See "Can I buy a gift voucher?" below.

Yes. A Mr Henry gift voucher is worth one 2kg box of cherries, delivered overnight to the recipient's door on the delivery week they choose. There is no minimum, so you can buy one or a hundred. It is a lovely way to share a taste of summer, and an easy gift for staff and clients.

Vouchers are $66 each, including GST and delivery. To order, email info@mrhenry.co.nz with how many you would like and the name to show on them. We send you an invoice, and as soon as it is paid we email your vouchers, each with its own code and QR code, ready to print or forward. Vouchers are valid for three years.

Buying 20 or more for your business? We take 10% off, and can put your logo and message on the vouchers.

As early as you can. We have two pre-Christmas delivery windows, 18 December and 22 to 24 December, and both carry extremely limited volume because they depend on what is ripe at that exact point in the season.

Pre-Christmas windows are consistently the first to sell out. If Christmas delivery matters to you, order well ahead rather than waiting until December.

There is no fixed closing date. We sell out instead.

We have two pre-Christmas delivery windows, 18 December and 22 to 24 December, and both carry very limited volume because what we can send depends entirely on what is ripe that week. As soon as a window sells out we remove it from the site, so if you can still select a date it is still available.

Pre-Christmas windows are consistently the first to go, every season. If Christmas delivery matters to you, order early rather than close to December.

Yes. We deliver to urban residential and business addresses throughout New Zealand, including all main centres, sent overnight with NZ Post Couriers.

Delivery is completed by 11am to 90% of urban locations. We dispatch Monday to Thursday and do not send over weekends. We do not deliver to PO boxes, and we ask for a non-rural address.

We deliver to all urban residential and business locations throughout New Zealand. We do not deliver to PO boxes. If the recipient is not at home on a selected preferred delivery date or has provided an invalid address, we cannot accept responsibility. We will always do our best with what is within our control. During special promotions, we may restrict delivery locations such as Auckland only.

We work closely with NZ Post Couriers to ensure overnight delivery is completed on or as close to your preferred delivery date as possible. Since we do not deliver or dispatch during weekends, preferred delivery dates are from Tuesday to Friday. We aim to deliver your order on your preferred delivery date however due to circumstances outside our control this may be 3 days either side.

Delivery is completed by 11am to 90% of urban locations. Should your delivery not be completed by 11am, please follow up on the track and trace information provided by calling the courier directly. Please note that prior to Christmas, couriers are extremely busy and delivery may not be until the afternoon.

Yes, you receive an order confirmation email the moment you have completed your order online. Should you not receive an order confirmation email please contact us by emailing info@mrhenry.co.nz as we need to ensure you have used the correct email address. This is important as you will receive order confirmation, dispatch confirmation, track and trace via courier and updates to your email address. Please take care when typing your email address.

Yes. You will receive track and trace details by email once your order has been dispatched, so check the email address on your order confirmation is correct.

Once the parcel is with NZ Post Couriers you can ask them to redirect it, but we do not recommend it. A redirect adds at least a day in transit, and cherries are at their best delivered overnight.

No, all fruit is packed fresh each day, tracking with the couriers will show any obvious issue and we recommend following up with NZ Post Couriers on 0800 COURIER (268 743) to ensure there are no unnecessary delays. Typically, delays are due to weather affecting supply.

No. Every box is pre-washed before packing, so the cherries are ready to eat straight from the carton.

Refrigerate them as soon as they arrive. Keeping them in the carton they were packed in is ideal, as it lets air move around the fruit while protecting it.

Cherries are at their best texture and flavour in the first few days after delivery, so we recommend enjoying them promptly rather than storing them for an extended period.

Orders cannot be cancelled once placed, and we do not refund for a change of mind. We pick to order, so your order is part of a harvest plan from the moment it is placed.

You can update your order, though. The delivery address or delivery window can be changed up to 7 days before your window starts, subject to availability. Email info@mrhenry.co.nz with your order number and we will help you update your order.

If the fruit is not right, or we fail to deliver, we will replace it or refund you, and if we cannot supply your order at all we refund it in full. See our policies for the detail.

Let us know straight away at info@mrhenry.co.nz, quoting your order number. If we hear before your box is picked we can usually fix a delivery address, email address or name without any fuss.

Please use the address suggestions on the order form when you check out, and read your order confirmation carefully. You are responsible for the details you give us, and we cannot refund an order delivered to an address that was supplied incorrectly, so the earlier you tell us, the better.

Our fruit is triple checked for quality; we have strict quality assurance control however if something does slip through, please take photos of the issue and contact us at info@mrhenry.co.nz. If the quality of product received is of a standard we deem defective we would like to hear feedback as it is appreciated so we can improve our service to you the customer. We will meet our obligations under the Consumer Guarantees Act to provide a re-delivery or refund on a case by case basis. We require notice and photo evidence of a defective box of fruit within 48hours.

No. Cherries are perishable and we pick and pack to order, so returned produce cannot be restocked and we are not able to accept returns.

That is separate from quality. If something is wrong with the fruit you received, see the quality question above, and we will put it right.